Main Provisions

We, KART ProCare, guarantee the high quality of products under the KART and KART PODOLOGY brands. All products are manufactured using modern technologies. Precise production methods and technological control ensure product reliability.

We guarantee that the offered products, under normal and proper use, are free from manufacturing and material defects, in accordance with the conditions set out below. This guarantee applies exclusively to private (non-commercial) use of the products.

The KART ProCare guarantee is valid only for original products purchased from KART ProCare.

KART ProCare reserves the right to refuse warranty obligations if it is established that the product is counterfeit, non-original, or was not purchased from us. The guarantee may also be denied if facts of fraud or abuse of the warranty policy are identified.

Warranty Period

Warranty and seller obligations

Legal warranty rights apply to all new goods for a period of 2 years.

The buyer may demand: defect correction, product replacement, price reduction, or contract termination.

Exceptions: damages caused by improper use or opening of cosmetics. The mandatory warranty does not cover damages after opening or improper use, but for B2C, legal rights for defects remain.

Voluntary warranty, if specified, covers product conformity to description and packaging defects within 7-14 days.

Legal Basis of Warranty (Gewährleistung) Legal warranty rights for consumers (B2C) are regulated by §§ 433–438 of the German Civil Code (BGB):

• § 433 BGB: seller's obligations to transfer goods without defects
• § 434 BGB: definition of product defects
• § 437 BGB: buyer's rights upon defect discovery (correction, replacement, price reduction, contract termination)
• § 438 BGB: statute of limitations (2 years for new goods)

For B2B clients, warranty rights may be limited by contract terms if permitted by law.

For cosmetic products, a warranty case occurs if the product has a defect at the time of transfer, meaning:

Physical defects:

• Cracks, chips, damaged packaging, fluid leakage.
• Incorrect product quantity (e.g., underfilling).
• § 437 BGB: buyer's rights upon defect discovery (correction, replacement, price reduction, contract termination)
• § 438 BGB: statute of limitations (2 years for new goods)
• For B2B clients, warranty rights may be limited by contract terms if permitted by law.

Quality / composition:

• Non-compliance with description on the website or packaging.
• Product is expired or past its shelf life.

Labeling / packaging:

• Missing mandatory information (expiry date, ingredients, usage instructions).

⚠️ What is not considered a warranty case:

• Defects arising from improper storage or use after receipt.
• Opened or unsealed cosmetics (violation of hygiene requirements).
• Mechanical damages caused by the customer after receipt.
• The warranty period starts from the date the buyer receives the goods from the transport company (according to the waybill).
• After the warranty period expires, quality claims are not accepted.

Warranty Extension

In case of product replacement, the warranty period starts anew from the replacement date.

Warranty obligations terminate in cases provided for by the legislation of the country of sale.

Warranty Limitations

The warranty also does not cover:

• The warranty does not apply to products used improperly or modified.
• The appearance of the product (color, design) may slightly differ from that shown on the website - such differences are not considered defects.
• The manufacturer reserves the right to make changes to product characteristics and configuration without prior notice.
• No other warranties, except those expressly stated in this document, are provided.

Claims Submission and Review Procedure

To submit warranty claims, it is necessary to provide a document confirming the purchase.

Action algorithm:

• Find your cash or product receipt.
• Identify the product model (using catalog or website).
• Contact the seller from whom the product was purchased.
• Describe the problem, attach photos or videos if possible.
• Wait for our confirmation of the need for replacement. Only then send the product.

Important shipping instructions:

• Use original packaging and protective elements.
• If original packaging is missing, ensure reliable protection of the product during transportation.
• With improper packaging, the company is not responsible for damages during transit.

Our Guarantee (continued)

Delivery and packaging conditions

KART ProCare is not responsible for product damage during transportation if it was improperly packaged.

All expenses related to sending the product for warranty service are paid by the buyer.

The costs of return delivery of the replaced product from the KART ProCare warehouse are paid by the company.

Claim recognition and execution

The claim is considered satisfied if:

• defective product is replaced
• repair is performed
• or the product cost is refunded.

KART ProCare performs repair or product replacement without unreasonable delays within a timeframe depending on the product nature and type of defect.

The claim is considered unjustified if the company reasonably refused to recognize the defect and returned the product to the customer with an explanation of the refusal reasons.

Buyer's Rights Upon Defect Discovery

If defects are identified during the warranty period, the buyer has the right to demand:

• proportional price reduction;
• free defect elimination within a reasonable time;
• compensation for expenses on product defect elimination.

If substantial defects arising from manufacturer's fault or due to product counterfeiting (confirmed by examination) are identified during the warranty period, the buyer has the right to demand:

• contract termination and refund of the paid amount;
• or product replacement with an analogous or equivalent one (if available with the seller/manufacturer).
• compensation for expenses on product defect elimination.

A substantial defect is considered a defect that:

• cannot be eliminated;
• elimination takes more than 14 calendar days;
• the product substantially differs from the contract terms.

Company Details:

• KART ProCare (Inh. Oleksii Lambrakis)
• Bergstraße 1C, 63579 Freigericht, Deutschland
• E-Mail: kart.podo@gmail.com
• Phone: +49 160 6339878